Frequently Asked Questions
After posting, your job is visible to Makers with matching equipment. You'll get a push notification when quotes arrive. Review them in My Jobs, tap a Maker's profile to check their rating and portfolio, then tap "Lock In" to select them and start escrow.
When you lock in a Maker, your payment is held securely — not released until you accept delivery. If you don't respond within 7 days of the Maker marking the job complete, funds auto-release. Initiate a dispute before that window closes if there's a problem.
Tap "Dispute" on the job before accepting delivery. Describe the issue clearly. Our team reviews the job description, communications, and files and works toward resolution. Disputes must be raised within 7 days of the Maker marking complete.
Payouts go through Stripe Connect. Complete Stripe onboarding in your Profile tab before your first payout. Earnings land in your bank account within 2–5 business days of Buyer acceptance. Platform fee (15%, or 10% for Maker Pro) is deducted before payout.
An optional subscription ($9.99/month or $89.99/year, with a 7-day free trial) that gives you a reduced 10% platform fee and priority placement. Subscribe from your Profile tab.
Yes — pay in USDC on the Base network via WalletConnect. Select "USDC on Base" on the payment screen and connect your wallet. Funds are held in smart contract escrow under the same terms as card payments.
Email [email protected] from your registered address. We verify your identity and process deletion within 5 business days. Active jobs must be completed or cancelled first.
Try "Forgot password" on the login screen. If you used Google or Apple Sign-In, make sure you're using the same provider. Still stuck? Email [email protected].
Tap the Report button on any profile, stream, job, or message thread. For urgent safety issues, email [email protected] directly.